Certification in sustainable tourism

Self-Assessment platform and web application to manage a quality standard for sustainable tourism.

Architecture UI & UX Design Frontend & Backend Coding
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Certification in Touristic Sustainability

We developed a web platform that manages the process by which companies and organizations evaluate their operations and are remotely audited to obtain a quality certification insustainable tourism.

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Key Features

Frontend users

The users of the platform are companies and organizations that will self-assess to obtain a diagnosis and eventually request an audit to certify in a quality standard.

From the platform, they can register by completing a detailed profile of their company and activity. Then, they can assess themselves and request a remote audit.

Once the audit process is completed, the company awaits approval of its certification, and once the Evaluation / Audit / Certification cycle is completed, the user's record returns to an evaluation stage, restarting a cycle of continuous improvement where they can renew their certification within the established deadlines.

Los usuarios de la plataforma son las empresas y organizaciones que se autoevaluarán para obtener un diagnóstico y eventualmente solicitar una auditoría para certificar en una norma de calidad.

Desde la plataforma podrán registrarse, completando un perfil detallado de su empresa y actividad. Luego podrán evaluarse y solicitar una auditoría a distancia.

Finalizado el proceso de auditoría, la empresa queda a la espera de la aprobación de su certificación y una vez completado el ciclo de Evaluación / Auditoría / Certificación, el expediente del usuario vuelve a una instancia de evaluación, re-iniciando un ciclo de mejora contínua en donde podrá renovar su certificación en los plazos pautados.

Registration / Login

Las empresas se registran completando datos específicos, generando un a cuenta de usuario para acceder a la plataforma.

Registration

Companies register by completing specific data, generating a user account to access the platform.

Auto Assessment

Users complete an online self-assessment, with questions organized into modules and specific indicators for each company profile. The assessment can be completed gradually and non-sequentially.

Se accede a una autoevaluación online, con preguntas organizadas en módulos e indicadores específicos para cada perfil de empresa. La evaluación puede completarse en forma gradual y no secuencial.

Online Audit

Upon finishing the evaluation, users request an audit, during which an Auditor User evaluates the company's responses and uploaded evidence, and posts comments and requests for revisions.

Al finalizar la evaluación, los usuarios pueden solicitar una auditoría a distancia, durante la cual un Usuario Auditor evalúa las respuestas y evidencias cargadas por la empresa, pudiendo remitir comentarios y pedidos de revisiones.

Certification

Once the company has addressed all issues, the Auditor prepares a final dossier of the company to be sent to the certification authorities for the process completion.

Concluida la etapa de subsanes por parte de la empresa, el usuario Auditor prepara un expediente final de la empresa para remitir al organismo certificador.

Assessment

Users respond to indicators of different types and upload evidence to support their answers in multiple formats (Word, PDF, Excel, various image formats, and more).
Autoevaluacion Autoevaluacion

Management Backend

The assessment tool for frontend users is linked to a comprehensive internal management backend, with user administration functions and management of all stages in the certification process.

Quality Standard Management

The assessment's structure and content can be edited, including categories, questions, and response scores.
Backend de Auditorias Backend de Auditorias

User Management

Account and profile management for all company users.
Backend de Auditorias Backend de Auditorias

Process Followup

Backend users oversee the evaluation, audit, and certification processes for the users registered on the platform.
Backend de Auditorias Backend de Auditorias

Message Board & Alerts

Auditor and Company users communicate through a message board within the platform. Alerts are set to notify users of any updates in the process.
Módulo de Mensajes Módulo de Mensajes

Key Backend Functions

Data Visualization

Advanced data queries in listings

Filter and order by:

  • Location
  • Date
  • User Category
  • Assessment Status
  • ... and more.

User Profiles

Multiple user profiles with custom priviledges and access:

Múltiples perfiles de usuarios con accesos y privilegios diferenciados

Perfiles de usuarios

  • Companies (Frontend)
  • Auditors
  • Certificators
  • Administrator

Report Downloads

All backend modules allow downloads of query results.

Todos los módulos del backend permiten descargar los datos consultados

Download formats:

  • PDF
  • Excel